DEAR CUSTOMERS :
We are proud and honored to serve you with a friendly atmosphere to make you feel secure and happy. We do not want any misunderstanding between our Travel Company and you at any time. Therefore, we request that you carefully read and understand the terms and conditions given below. Any questions would be answered to the best of our knowledge. Please feel free to ask if you have any doubts in your mind. Our goal is to make your trip a great success.
TRAVLING WITH US YOU SHOULD ACCEPT :
Be flexible in case of varying circumstances and modified itineraries or other conditions.
Be able to accept different cultures, including local people and your travel mates.
Respect the local traditions, habits and way of living.
Be polite and liberal with your travel mates, guide, driver(s) and anyone we will have contact during the trip.
Avoid offending people around you.
Avoid using illegal drugs.
DESCRIPTION OF SERVICE :
MOROCCO DISCOVERY serves as an agent to provide you with the best itinerary in Morocco according to your needs, taste and physical level. We can book hotels, transportations, entry tickets, guides, activities…etc and offer you different types of programs at a reasonable price.
PERSONAL PRIVACY :
Your privacy is important to us and we make every effort to ensure that your privacy is respected at all times..
Our rates are always indicated in USD, EUROS, and GBP. Rates also include Sales Tax and Service Charge.
All payments must be made by Money order. Payment done by credit card will be charged 5% processing fees. Please send a copy of the money order or deposit confirmation upon payment.
50% of payment is required at the time of booking. (Non Refundable Deposit)
20% of rest payment is due one month prior to arrival.
30% of rest payment is due on arrival.
CANCELLATION BY YOU :
If you wish to cancel your Confirmed Tour, notification of cancellation must be made to Morocco Discovery by email to email@example.com. The date of the cancellation is the date on which written notification is received by our Tour Company. Cancellation Charges are applicable as follows, per person :
Cancellation 45 days or more prior to the departure date: Non-Refundable Booking deposit, and cancellation fees.
Cancellation 44-31 days prior to the departure date: 50% of the land package cost after deducting deposit.
Cancellation 30 days or less prior to the departure date or a ‘NO SHOW’ on the tour: 100% of the total tour cost
Travel insurance is vital and mandatory for your booking with us. It is your responsibility to ensure that you take out a comprehensive travel insurance policy to fully cover you for your entire tour including the cost of cancellation, medical assistance/care, personal injury, death, illness, and delays, your repatriation, loss or damage to personal possessions, personal liability and legal expenses during your travel. You must also ensure you’re your insurance covers all the activities which you intend to take part in (especially if they are high risk). Please ensure that you read your insurance policy carefully. We will require full details of your insurance before you travel.
FORCE MAJEURE :
Force Majeure means any event which we or the supplier of the service could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure.
DOMESTIC FLIGHTS :
We act as agent for all reservations for domestic flights offered in the country in question. Your contract will be with the principal advised to you at the time of making the reservation, the principal’s terms and conditions will apply to your domestic flight booking. These domestic flights do not form part of your tour package booked with us.
PERSONAL BELONGINGS :
We shall not be liable for any loss of or damage to baggage, personal possessions, passports and other documents or any consequential loss resulting there from, and our employees and/or agents are not authorized to accept responsibility for their safekeeping. We strongly recommend that you to take out insurance against loss of or damage to personal belongings.
SPECIAL REQUIREMENTS :
In case you need special requirements for your trip, you will need to let us know of that prior to arrival. Note that special requirements are NOT included in the rate. We will inform you of extra charges of special requirements if any.
PASSPORTS, VISAS AND VACCINATIONS :
Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. Please note that many countries require that passports are valid for six months beyond the period of the Client’s stay. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. The Client will be solely responsible for any cost, loss or damage which he or the Company incurs as a result of a failure to obtain all necessary passports, visas and/or vaccinations.
CHILDREN POLICY :
The children policies vary per each hotel. Some hotels allow one child sharing parents’ room from while others allow two. Also age of children vary from one hotel to another. Some hotels grant children stay at 50% of the adult price some others less. Exact prices will be confirmed at the time of booking / request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.
The standard of accommodation will vary according to the standards available in Morocco and should be judged according to local standards.
If you are in any doubt about the suitability, to your own requirements, of the facilities, transport, accommodation or conditions prevailing in Morocco, then you should make written enquiry to us as we cannot otherwise be held responsible for failure to meet your requirements. Whilst every effort will be made to meet reasonable requests, they cannot be guaranteed.
Hotels are subject to availability and may be changed for a hotel of a similar standard. If so, you will be notified and this may result in an increase in cost subject to your choice of the alternative accommodation that is available for your dates.
SMOKING POLICY :
We are aware of the difference of opinion between smokers and non-smokers, particularly in such close quarters as lecture rooms and buses. For the comfort of all participants, we as that there be no smoking during lectures or on the bus. Sufficient stops will be made along the way to accommodate those who smoke.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday and wish to make a complaint about any of the travel services included in your tour, you must inform your tour guide without undue delay who will endeavor to resolve this for you. Alternatively, you can contact us by telephone on +212661783298 / +212524448910
If your complaint is not resolved locally, please follow this up within 30 days of your return home by writing to us at firstname.lastname@example.org or writing to us at N° 22 – Residence Amira III – Av Yacoub Al Mansour – Gueliz – Marrakech – Morocco. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow the requirement to report your complaint in resort, we will have been deprived the opportunity to investigate and rectify it and this may affect your rights under this booking.
Tripadvisor previous guests reviews
We were booked and had paid a deposit for a trip late March of 2020, which was canceled due to the pandemic. Said, the owner of MD, went to extraordinary lengths to refund the deposits for our travel group of six from the U.S. Apparently the Moroccan banking system is not "user friendly" when it comes to wire transfers for reasons unclear to me. Nevertheless, Said managed to refund all our money using a very creative approach. We would DEFINITELY travel with MD in the future given this level of honesty and effort; but we do hope that MD will accept credit cards rather than wires in the future. Thank You Said & Morocco Discovery!
Three of use booked a 19-day with Moroccan Discovery Holidays for March, 2020 and paid a 50% deposit. When Morocco closed its borders due to Covid. Initially we put our trip on hold and asked Said to hold our deposit. Said agreed to this. When it appeared holiday travel would likely go on for many months we asked for a refund. Said again agreed but the Moroccan banks, being what they are, refused to release all of our deposit. With some pressure on the bank from us and Said's help we did receive 100% of our deposit.
We planned our April-May 2020 trip to Morocco in the late fall of 2019 and worked with Said at Morocco Discovery. We were taking our adult children and their partners and Said was patient and added everything we wanted and more. One month prior to travel we were surprised by the pandemic, with flights cancelled, borders closed and no idea when we could travel again. Said remained as diligent, helpful and honest throughout the arduous process of refunding our downpayment. We were thrilled with Said, and his company's commitment to customer service and would not hesitate to recommend them to anyone travelling to Morocco. As soon as it is safe again it is our intent to rebook with them!
From their already outstanding reviews when I started working with Sayd, this was an amazing experience. I got prompt friendly responses to every question I had and as this was our first trip to Africa I had a lot of questions. The price was incredibly reasonable - I don’t know how they can put the trip together on this budget. We stayed at amazing Riads in every city with excellent food every evening and great breakfasts - our driver was AMAZING- he was always ready wherever we were 1 minute before we needed him. The prearranged guides were the best. If you are going to Morocco - you want to go with Morocco Discovery and you definitely want a driver.
I have to admit, when I first started looking at using a local Moroccan tour company for our trip I was very nervous. After having toured Morocco for 11 days with Morocco Discovery Holidays, I would HIGHLY recommend them without any hesitation. Said worked with me for over a year to come up with a customized trip that included everything we (2 couples) wanted to see and more. Every change I made to the itinerary was completed within hours of my request.. and I made many. Said is very prompt at responding to e-mails and questions. Having a private driver was definitely the ideal way to see Morocco. Our driver, Mohamed was amazing. From the minute he met us at the airport (with sweets to welcome us) until he dropped us off at the port for our journey to Spain, Mohamed could not do enough for us. Mohamed is funny, engaging, very knowledgeable and was totally flexible and I felt very safe at all times, even on the curvy, narrow road. If I wanted him to turn around so I could take a picture, he would…and Did!! LOL Our Riads were beautiful and the meals that were included were some of the best meals we had in Morocco. I cannot say enough about the 5* service and attention we received from Morocco Discovery Holidays and Mohamed during our trip.
Mr Said provided us with a very pleasant and safe driver (Mustafa) as well as a new van, so we had a very enjoyable round trip Casablanca-Rabat-Fes- Marrakech-Casablanca. Local guides accompanied us in Fes and Marrakech, and we could have had other tours but we opted to spend more time walking around the towns. The Riads selected for us were very satisfactory and service all round was great. No hesitation at all in recommending Morocco Discovery.
Said arranged an excellent holiday for us. We began with one of the standard trips as our starting point and adapted it to better suit our needs with an added night here and there and starting in Marrakesh rather than Casablanca. Everything went very smoothly from start to finish.The choice of the Riads in which we stayed was great, as were the guides that were arranged for us. Abdoul proved to be a first rate driver - safe, dependable, friendly and very professional. We felt very comfortable being driven by him and we enjoyed his company.